Irascible older woman who sounds almost exactly like Phyllis Diller and just had eye surgery, asking after the fate of our late, unlamented competitor while I rang up her purchase:
lady: I never been here before, we always went to that other place- what ever happened to them? Anyway, I think this place is better, for some reason.
me: Thanks, we like it.
Lady, after a longish pause: It has better BOOKS, that's what it is!
She probably has a gift certificate for boo boo records.
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