Called the clown farm Wednesday, having not heard back from them r/e my problematic lines.
I took matters up with a fellow who seemingly had no knowledge of this previous arrangement and walked me through all the troubleshooting steps that had already failed. Eventually he arrived at the positively Hitchcockian conclusion that my lines needed inspecting.
Taking it a step farther than the previous tech drone, he actually scheduled a visit.
So at least I'll know if they're blowing me off without having to call and confirm.
I've dealt with a lot of these folk in the past few weeks and they are all so desperate to be pleasant and amenable it's downright eerie.
Which makes business sense.
The service is shit, but fixing that would be really expensive.
Fine-tuning the script your customer service drones run to placate your irate, sun-maddened subscribers is cheap, so it looks good in a report.
It probably works.
Most Americans don't seem to mind piss raining down from an upper floor provided whoever's emptying their bladder accompanies the shower with a flattering, upbeat monologue.
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